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Help/FAQs > WHAT IS YOUR SHIPPING POLICY?

WHAT IS YOUR SHIPPING POLICY?


As stated in our Terms of use policy here is what to expect with shipments of Prints and Originals.

Summary:

FOR PRINTS Shipping times range from 3-7 business days. You will receive a tracking number as soon as your order has been shipped. Shipping for prints are handled by a 3rd party fulfillment company that I have quality tested several times. I and completely confident your order will arrive in perfect condition.  :

FOR ORIGINALS Shipping times range from 3-7 business days. Tracking information will be emailed to you as soon as available. Shipping for originals are completely handled by me, the artist. 

"SHIPPING

For Originals, we ship via FedEx Ground and United States Postal Service (USPS). It's rare, but in some cases use United Parcel Service (UPS). Under normal circumstances, most orders of unframed art ship out within 1-3 business days. However, due to large order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as possible. You will receive multiple emails or SMS text messages as to the order process. As soon as your shipment is delivered to FedEx, you will be emailed a tracking number. We carefully handle and hand-package your artwork ourselves at the FedEx facility – with the help of FedEx to ensure each package has the best protection. All artwork is wrapped, then securely packed in a box or crate. All artwork is fully insured for shipping. Damaged Items - We inspect each artwork before it is shipped and pride ourselves on delivering your art to you. We guarantee it to arrive in perfect condition. PLEASE THOROUGHLY INSPECT the package upon receipt before opening. If there is any damage, do not accept the package. If it was just dropped off. Take pictures of the box with any damage before opening. If for any reason, your artwork shows up in other-than-perfect condition, contact us ASAP of receipt and we will work on the shipping insurance claim."

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This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

https://monicamarquez.artstorefronts.com/privacy-policy/articles/what-is-your-policy-on-returns-exchanges-refunds

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