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Help/FAQs > WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?


RETURNS (AFTER RECEIPT)

As stated in our terms and conditions policy, We are committed to quality products and your satisfaction is 100% guaranteed.

If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive refund. Shipping charges will not be refunded. Customer is also responsible for any and all return shipment costs. Email [email protected] to obtain the return instructions for your order.

Artwork (and if included frame) must be in original condition for a full refund.

After 30 days from date of delivery, all sales are final. Custom or commissioned art sales are final but I 100% guarantee my work. If you are not happy or something is wrong, please contact me immediately.

CANCELLATIONS & REFUNDS

For website art, MMG will refund 100% of the purchase price for all un-shipped original paintings. After shipment, returns are accepted if you get a RMA # first (via email) and the returned art is postmarked, within 30 days of receipt. Refund is for the purchase amount minus the material packing and the shipping costs. You also have to pay to ship the artwork back.

For commissions, you are able to cancel your order without incurring any charges within the first 24 hours. If a cancellation request is received after the 24hrs, the refund will depend on the following. (a) If MMG hasn’t started your painting, your order will be 100% refunded to you. (b) If your painting was started, on the first day, I will retain a 10% cancellation fee which would have been collected by advance payment. MMG is not trying to make this unfair but all commissions are custom hand made as per customer’s specification.

Please understand I take great pride in my art and want to do the right thing. Print vendors will NOT accept any exchanges or refunds,I further have to pay a transaction fees for all sales on my site and that is non-refundable. I DO NOT include any restocking fees for cancellations because I simply do not feel that is right. Good news for me, I have never had anyone ever return a piece of art, so this is all "just in case" and good information to spell out.  

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This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

https://monicamarquez.artstorefronts.com/privacy-policy/articles/what-is-your-policy-on-returns-exchanges-refunds

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